Psychotherapy in SW12
This website is owned by Charles Campbell-Jones ("I", "my", or "me").
My business address is 11C Hillgate Place, 18-20 Balham Hill Road, Clapham South, London, SW12 9ER.
When you visit this website, or when I provide my services to you, you agree to be bound by the following terms and conditions.
“Content” means the text, images and photographs that are encountered as part of your experience visiting this website, any other webpages that I control, including my social media pages, and any other electronic publication that I make available, including newsletters.
"Intellectual Property" means intellectual property owned by me, of every sort, including Content, whether or not registered or registrable in any country, including intellectual property of all kinds coming into existence after today, together with all rights which are derived from those rights.
2. Use of Intellectual Property
You agree that at all times you will:
1.1 not do anything which does or might reduce the value of my Intellectual Property or challenge my ownership of it; and
1.2 notify me of any suspected infringement of my Intellectual Property;
and without my express permission you agree:
1.3 so far as concerns Content made accessible by me to you, copy or make any change to it or any part of it; or use it in any way in which it is not intended to be used; and
1.4 not to use my Intellectual Property except directly in my interest.
3. Disclaimers and limitation of liability
3.1 The law differs from one country to another. This paragraph applies so far as the applicable law allows.
3.2 All implied conditions, warranties and terms are excluded from this agreement. If in any jurisdiction an implied condition, warrant or term cannot be excluded, then this sub paragraph shall be deemed to be reduced in effect, only to the extent necessary to release that specific condition, warranty or term.
3.3 You are advised that Content may include technical inaccuracies or typographical errors. I would be grateful if you bring any that you find to my immediate attention.
3.4 Content may contain links to others over which I have neither power nor control. You acknowledge and agree that I shall not be liable in any way for the content of any such linked website, nor for any loss or damage arising from your use of any such website nor from your buying services or goods from such a website.
3.5 This website is provided “as is”. I make no representation or warranty that it will be: useful to you; of satisfactory quality; fit for a particular purpose; or available or accessible, without interruption, or without error.
3.6 I disclaim any obligation or liability to you arising directly or indirectly from any Content.
3.7 I shall not be liable to you for any loss or expense that is an indirect or consequential loss; or an economic loss or other loss of turnover, profits, business or goodwill even if such loss was reasonably foreseeable or I knew you might incur it.
4. Miscellaneous matters
4.1 If any term or provision of this agreement is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.
4.2 No failure or delay by any party to exercise any right, power or remedy will operate as a waiver of it nor indicate any intention to reduce that or any other right in the future.
4.4 The validity, construction and performance of this agreement shall be governed by the laws of England and Wales and you agree that any dispute arising from it shall be litigated only in that country.
This website is owned by Charles Campbell-Jones ("I", "my", or "me").
My business address is 11C Hillgate Place, 18-20 Balham Hill Road, Clapham South, London, SW12 9ER.
If you have any concerns about this notice or your privacy please tell me. You can contact me through the Contact page on this website.
This privacy notice aims to inform you about how I process information that I collect from you or that you provide to me. It covers information that could identify you as an individual (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.
This policy complies with the Data Protection Act 2018 (the Act) accordingly incorporating the EU General Data Protection Regulation (GDPR).
The law requires me to tell you about your rights and my obligations to you regarding the processing and control of your personal information. I do this now, by requesting that you read the website at http://www.knowyourprivacyrights.org
I am committed to protecting your privacy and the confidentiality of your personal information. I undertake to preserve the confidentiality of all information you provide to me and hope that you reciprocate.
I do not share or disclose to a third party, any information collected through my website.
Types of information processed
I process different kinds of personal information about you. These can be grouped as follows:
Your “Identity” means your name and any other information that identifies who you are.
“Contact Information” includes information such as your address, email address, telephone numbers and any other information you have given to me for the purpose of communication.
“Clinical Information” is information that you provide to me before or during therapy about your circumstances and your beliefs.
I take additional care in processing Clinical Information by using pseudonymisation, meaning that this information may no longer be attributed to a specific person without the use of additional information, which is stored securely and separately.
“Transaction Information” includes information about payments or communications to and from you and other information about bookings you have made.
“Technical Information” includes your Internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
“Marketing Information” includes your preferences in receiving marketing from me; communication preferences; responses and actions in relation to your use of my services.
2. Special category data
Special category data is defined by the law as information about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions and trade union membership. It also includes health, genetic and biometric data.
In order to provide my services to you, I may need to process information that falls into the types classed as special category data.
For example, following a therapy session, I may record notes in order to recall in a later session Clinical Information that is important. Because of the nature of my service, that information may be special category data.
Under law, I am able to process special category data where doing so is necessary for health or social care purposes or where you have given explicit consent for me to do so.
If I process special category data relating to you then I ensure that additional care is given in safeguarding it. For example, I consider whether I can minimise the amount of special category data I collect and whether I can anonymise it.
3. Membership of professional bodies
I am a member of the British Psychoanalytic Council and of the British Association for Counselling and Psychotherapy.
In addition to following the requirements of the law, both professional bodies require me as a member to comply with codes of ethics, which include principles relating to the confidentiality and privacy of client information.
These codes may be found at:
As a requirement of my professional registration, I regularly present my clinical work, which may include your Clinical Information, to a qualified and trusted supervisor in order to uphold my standard of care.
Your Identity will always be protected in this context through pseudonymisation, and my supervisor, like me, is governed by rigorous ethical standards as well as the law.
Two trusted clinical executors have access to your Identity and Contact Information in the event of my sudden incapacity or death. They do not have access to Clinical Information.
4. If you do not provide required personal information
Where I need to collect personal information by law, or in order to be able to provide my services under a contract I have with you, and you fail to provide that information when requested then I may not be able to perform that part of or all of that contract. If so, I will notify you of this at the time.
The bases on information about you is processed
The law requires me to determine under which of six defined bases I process different categories of your personal information, and to notify you of the basis for each category.
If a basis on which I process your personal information is no longer relevant then I shall immediately stop processing your data.
If the basis changes then if required by law I shall notify you of the change and of any new basis under which I have determined that I can continue to process your information.
5. Information processed under a contract
In order to provide my services, or in situations where you have requested that I provide my services, I must collect and record your personal information.
For example, when you book a session I presume you do so with intention to enter into a contract. In this situation, your personal information, which includes your Identity, your Contact Information and Transaction Information is processed on the basis of Contractual Obligation.
I continue to process this information until the contract between us ends or until I am otherwise no longer required to keep your information.
6. Information I process with your consent
Through actions when otherwise there is no contractual relationship between us, such as when you contact me through my website, you provide your consent to me to process personal information that includes your Identity, your Contact Information and Technical Information.
I continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.
You may withdraw your consent at any time by telling me. However, if you do so, you may not be able to use this website or my services further.
7. Information I process for the purposes of legitimate interests
I may process information on the basis there is a legitimate interest, either to you or to me of doing so.
Where I process your information on this basis, I do so after having given careful consideration to:
whether the same objective could be achieved through other means
whether processing (or not processing) might cause you harm
whether you would expect me to process your data, and whether you would, in the round, consider it reasonable to do so
For example, I may process your information on this basis for the purposes of:
record-keeping for the proper and necessary administration of my business
protecting and asserting the legal rights of any party
insuring against or obtaining professional advice that is required to manage business risk
protecting your interests where I believe I have a duty to do so
Where there is a legitimate interest such as where I perceive an imminent risk of death or serious harm to you or someone else, or to prevent a crime or a civil wrongdoing, I am permitted by law to disclose your personal information (for example, to your GP).
However, in every instance I would discuss the matter with you first before reaching a decision. Disclosures made without a patient’s consent are very rare.
8. Information I process because I have a legal obligation
Sometimes, I must process your information in order to comply with a statutory obligation.
For example, I may be legally required to disclose your Identity, your Contact Information and Clinical Information where I am concerned about terrorism or money laundering, or where I am required by a court of law.
This may include your personal information.
9. Information I process to protect vital interests
In situations where processing personal information is necessary to protect someone’s life, where consent is unable to be given and where other lawful bases are not appropriate, I may process personal information on the basis of vital interests.
For example, I may inform relevant organisations if I have a safeguarding concern about a vulnerable person you have mentioned.
Other uses of information
Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit a website that uses them. They allow information gathered on one web page to be stored until it is needed for use at a later date.
They are commonly used to provide you with a personalised experience while you browse a website, for example, allowing your preferences to be remembered.
They can also provide core functionality such as security, network management, and accessibility; record how you interact with the website so that the owner can understand how to improve the experience of other visitors; and serve you advertisements that are relevant to your browsing history.
Some cookies may last for a defined period of time, such as one visit (known as a session), one day or until you close your browser. Others last indefinitely until you delete them.
Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use. Your web browser may support a plug-in or add-on that helps you manage which cookies you wish to allow to operate.
The law requires you to give explicit consent for use of any cookies that are not strictly necessary for the operation of a website.
11. Personal identifiers from your browsing activity
Requests by your web browser to the servers for web pages and other content on this website are recorded.
This information is Technical Information, recorded for security purposes. Theoretically, if combined with other information known about you from previous visits, the data possibly could be used to identify you personally. However, I do not use it in such a way.
12. Data may be processed outside the European Union
My business is based in the UK.
The headquarters of my website hosting provider, Wix, are in Israel. Israel is considered by the European Commission to offer an adequate level of protection for the personal information of EU Member State residents.
Your personal information may be stored through Wix’s data storage, databases and the general Wix applications. Data is stored on secure servers behind a firewall.
Your data may be maintained, processed and stored by Wix and their authorised affiliates and service providers in the United States of America, in Europe (including in Lithuania, Germany and Ukraine), in Israel, and in other jurisdictions as necessary for the proper delivery of their services and/or as may be required by law.
Wix affiliates and service providers that store or process your data on Wix’s behalf are each contractually committed to keep it protected and secured, in accordance with industry standards and regardless of any lesser legal requirements which may apply in their legal jurisdiction.
13. Control over your own information
It is important that the personal data I hold about you is accurate and current. Please keep me informed if your personal information changes.
At any time you may contact me to request that I provide you with the personal information I hold about you.
When I receive any request to access, edit or delete personal identifiable information I shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
When you contact me, whether by telephone, through this website or by email, I collect the information you have given to me in order to reply.
I may keep personal information associated with your message, including your Identity and Contact Information so as to be able to respond to you.
When I receive a complaint, I record all the information you have given to me.
I use that information to resolve your complaint.
If your complaint reasonably requires me to contact some other person, I may decide to give to that other person some of the information contained in your complaint. I do this as infrequently as possible, but it is a matter for my sole discretion as to whether I do give information, and if I do, what that information is.
If a dispute is not settled then I hope you will agree to attempt to resolve it by engaging in good faith with me in a process of mediation or arbitration.
If you are in any way dissatisfied about how I process your personal information, you have a right to lodge a complaint with the Information Commissioner's Office (ICO). This can be done at https://ico.org.uk/make-a-complaint/. However, I would appreciate that if you have a concern, you raise it with me before complaining to the ICO.
16. Retention period for personal data
I keep your personal information only for as long as required:
to provide you with the services you have requested
to comply with other law, including for the period demanded by tax authorities
to support a claim or defence in court
17. Compliance with the law
However, ultimately it is your choice as to whether you wish to use this website and my services.
I may update this privacy notice from time to time as necessary.
You are advised to print a copy for your records.